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The manager - Реферат

So we could conclude that there should be a combination of inborn characteristics and acquired knowledge and experience to become an effective manager. There are people wit a higher needs for managing and power and having a bigger capacity for empathy than others. But these features are no guarantee for success. They should be combined with technical and conceptual skills acquired during management education and job experience.

But the effective manger is one, who is able to adapt his personality, skills, knowledge and relationships in such a way that it fits the demands of their specific situation.

Attachment 1 50

Message Medium Receiver

Encoding Decoding

Sender Noise Message

Feedback

1. Message: a purpose to be conveyed

2. Encoding: converting a message into symbols

3. Channel: the medium a message travels along

4. Decoding: retranslating a sender's message. Difficulties may occur here, especially in intercultural communication.

5. Feedback: returns the message to the sender and provides a check on whether understanding has been achieved.

Noise: any disturbance that interferes with the transmission, receipt or feedback of a message

Attachment 2 51

HIERARCHY OF CHANNEL RICHNESS

Channel Type of message Information medium

Richness

Richest Nonroutine, ambiguous

Face-to-face talk

Telephone

Electronic mail

Memos, letters

Flyers, bulletins, general reports

Leanest Routine, clear

1 Management, By: Robbins, S.P., 1991, , Prentice-Hall, Inc, p. 4.

2 Begrippen van Management, By: Jegers M., Moenaert R., Verbeke A., 1994, , VUB-press, p.17.

3 The nature of Managerial work By: Mintzberg H., 1973, , New York, Harper&Row, p. 93-94.

4 The General Managers, By: Kotter J.P.,1982, , New York Free Press.

5 Skills of an effective administrator, By: Katz R.L., 1974, , Harvard Business Reiew 52.

6 Management, By: Robbins, S.P., 1991, , Prentice-Hall, Inc, p. 4.

7 The General Managers, By: Kotter J.P.,1982, , New York Free Press, p. 36.

8 Organization Theory and Design, By Richard L. Daft, 2nd Edition,1983

9 Actionable learning, By Terrence Morrison, Asia Development Bank Institute

10 Human Problem Solving By: Herbert Simon and R. Newel,NY:NORTON,1990

11 Extract from" The Next big Idea" By Carol Kennedy, Random House Business Books, www.cec.globalcources.com

12 Essentials of Organizational Behavior. By, Robbins, Stephen P. New Jesrsey: Prentice Hall, 2002

13 Putting Spirituality to Work. By, Professor Kerns

14 Why Decisions Fail By: Paul C. Nutt, Berrett-Koehler Publishers, Inc., San Francisco, CA,2002

15 Grant, Quacy. Conflict and Conflict Management. Taking It Global -

http://www.takingitglobal.org/express/article.html?cid=1227

16 Grant, Quacy. Conflict and Conflict Management. Taking It Global -

http://www.takingitglobal.org/express/article.html?cid=1227

17 Cribbin, James J. Effective Managerial Leadership. American Management Association, Inc. USA: 1972

18 Cribbin, James J. Effective Managerial Leadership. American Management Association, Inc. USA: 1972

19 Robbins, Stephen P. Essentials of Organizational Behavior. New Jersey: Prentice Hall, 2002.

20 Kerns, Dr. Charles. "The Five A's of Improving Your Personal Effectiveness". Graziadio Business Report. September 2002.

21 Are you flexible enough to succeed? , By: Raudsepp, Eugene, Manage, Mar90, Vol. 41, Issue 4

22 Longman Dictionary of Contemporary English,pearson Education Limited,1978,2001

23 Are you flexible enough to succeed? , By: Raudsepp, Eugene, Manage, Mar90, Vol. 41, Issue 4

24 George T. Geis, research coordinator at UCLA's Center of Human Resource Management at Are you flexible enough to succeed? , By: Raudsepp, Eugene, Manage, Mar90, Vol. 41, Issue 4

25 The Unblocked Manager, By: Mike Woodcock,Dave Francis,England,GB,1983

26 Longman Dictionary of Contemporary English,pearson Education Limited,1978,2001

27 Becoming a Master Manager, By:Robert E.Qiunn,Sue R.Faerman,Michel P. Thomson, Michael R. McGrath; USA,2003

28 Becoming a Master Manager, By:Robert E.Qiunn,Sue R.Faerman,Michel P. Thomson, Michael R. McGrath; USA,2003

29 Becoming a Master Manager, By:Robert E.Qiunn,Sue R.Faerman,Michel P. Thomson, Michael R. McGrath; USA,2003

30 Mentors Are Guides to Success , By: Wilson, Cheryl F., Black Collegian, Apr2002, Vol. 32, Issue 3

31 Do your managers have the right stuff? , By: Simonsen, Piggy, Workforce, Aug99, Vol. 78, Issue 8

32 Do your managers have the right stuff? , By: Simonsen, Piggy, Workforce, Aug99, Vol. 78, Issue 8

33 Do your managers have the right stuff?, By: Simonsen, Piggy, Workforce, Aug99, Vol. 78, Issue 8

34 Ellen D. Rothberg, Greg Blencoe

35 Adaptive Skills , By: Yelverton, Jerry, Vital Speeches of the Day, 0042742X, 09/15/97, Vol. 63, Issue 23

36 Pankoff Sr., J. A

37 I will use this book as a lead to construct the rest of this section: Robbins, Stephen P. (2001). Organizational Behavior. New Jersey: Prentice Hall, pp. 154-216

38 This classification is subjective and doesn't claim at all to be exhaustive.

39 A remarkable effort to explain these problems was provided by Hofstede, who placed cultures on a continuum of high-context vs. low-context cultures. In the former, the context is of extreme importance; what not is said may be more significant than what is said (for example Japan). In the latter, words are more important to transfer meaning than the context in which communication takes place (for example North America). It is then your task as a manager to take these in consideration.

40 Here I would like to refer to the interesting theories Deborah Tannen developed in the '90's. One of her conclusions was that men use talk to emphasize status, whereas women use it to create connection. She even states that the two sexes belong to two different cultures and speak as such different genderlects (Tannen, 1991, p. 37). As such, intergender communication can be a barrier to effective communication. It is then your task as a manager to take these in consideration.

41 Szwajkowski, Eugene W. "The Myths and Realities of Research on Organizational

42 Robbins, Stephen P. Essentials of Organizational Behavior. New Jersey: Prentice Hall, 2002.

43 Robbins, Stephen P. Essentials of Organizational Behavior. New Jersey: Prentice Hall, 2002

44 Robbins, Stephen P. Essentials of Organizational Behavior. New Jersey: Prentice Hall, 2002

45 Kerns, Charles D. PhD, MBA. "Managerial Leadership at 12 o'clock." Graziadio Business Report. Summer 2002.

46 Myth of the well-educated manager, By:Livingstone S;, 1971,, Harvard Business Review p.82.

47 Originality, By: Mackworth N.H., 1969, , in The Discovery of Talent p.242.

48 Myth of the well-educated manager, By:Livingstone S;, 1971,, Harvard Business Review p.82.

49 Originality, By: Mackworth N.H., 1969, , in The Discovery of Talent p.242.

50 Robbins, S. & Coulter, M. "Managerial Communication and information technology" p. 283

51 Robbins, Stephen P. (2001). Organizational Behavior. New Jersey: Prentice Hall, p. 295

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The Profile of Effective Manager

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